Group Comment Created Trigger

Communities are a holding space for customer interactions, so having quick ways to respond to important member activity can improve their experience and keep them engaged,

Setting Up Your Workflow

Create a new workflow in the Automations section.

Select the Group Comment Created Trigger.

In your filters, select an operator, then pick the Group you want to include in the trigger.

Add the Channel filter, then an operator, and select the specific channels you’d wish to include or exclude.

To limit the Posts that trigger the workflow, you can use the “Post Content” or “Post Title” filters to include key phrases.

You can also filter the comments that don’t contain key phrases the same way with “Comment content.”

Fill out any additional details and save your trigger.

After saving, you can add any desired actions. Using this trigger will help your team respond faster and engage more effectively, giving you a streamlined way to monitor your communities, keep users active, and power even more automated journeys. We hope you enjoy it!