Touring the Reputation Dashboard

The Overview cards

What each card tells you

Click Reputation in your left menu and you land on the Overview tab. Click a tab below to see what each group of cards shows.

Invite Goals

This card shows a goal for how many review requests you send. You can't edit it. It steps up as you hit each target, a little like levels in a game.

Not editable
Moves up as you send more requests

Reviews Received and Avg Rating

Reviews Received counts new reviews from Google and Facebook for the timeframe you pick. Avg Rating is your average star score for that same window.

Both follow the timeframe set on the card

Spot a bad review at a glance

Your software reads each review and labels it positive, neutral, or negative. If someone left stars with no words, it uses the stars.

Positive, neutral, negative
Stars only? Stars decide the label

Invite Trends and Review Trends

Invite Trends shows how many review requests you sent by text and by email. Review Trends is a bar graph of reviews coming in, month over month.

Requests going out
Reviews coming in

Latest Review Requests and Latest Review

Latest Review Requests shows who you asked, by what channel, and when. Latest Review lists your newest reviews with the customer's name.

Found at the bottom of the page

The six tabs

Your toolbox across the top

Each tab has its own job. Here is the short version.

📤

Requests

Send review requests and track each one.

💬

Reviews

Read every review in one list and reply to it.

🖼️

Widgets and Video Testimonials

Widgets show reviews on your website. Video Testimonials collect video reviews.

⚙️

Settings and Listings

Settings is where you connect everything. Listings is for your online business listings.

Key terms

Definitions

Tap any term to expand it.

The dashboard tab you land on when you open Reputation.

A positive, neutral, or negative label your software gives each review.

The date range a card uses. Each card has its own, set with the three dots.

A checklist on new accounts that walks you through setup and disappears when done.

Help me do it

Things To Do

Finish these before moving to the next lesson. They only take a few minutes.

0 of 3 done

Open Reputation in your left menu and stop on the Overview tab.

Click the three dots on Reviews Received and set the timeframe to this past month.

Click through each top tab once so you know where it lives.

⚡ Tips

Each card has its own timeframe, so change them one at a time.
The Online Listings card only shows if the listings add-on is turned on for your account.
The Guided Review Setup Wizard only appears on new accounts that have not finished setup. If you don't see it, you're fine.
Look for the three dots in the corner of a card. Most people miss them.

Check yourself

Quick Knowledge Check

Answer a few quick questions to lock in what you just learned. Miss one and we'll show you the right answer.

0 of 4 answered

Which Overview card shows a goal you can't edit?

How do you change the timeframe on a card?

The ____ card labels each review positive, neutral, or negative.

You send and track review requests on the ____ tab.

Help me apply it

Try This With Your Favorite AI

Copy a prompt below and paste it into ChatGPT, Claude, Gemini, or whatever AI tool you use. Fill in the bracketed details and it'll help you write your own version for your business.

🔍 Explain my dashboard numbers

You are a friendly software trainer helping me read my Reputation Overview. My context: - [my Reviews Received count and timeframe] - [my Avg Rating] - [what my Sentiment card shows] Give me: - A plain-language read of each number - Which card I should check first each week - Two questions the numbers raise Keep it short and avoid jargon. Finish by asking me: "Which card on my Overview confuses me most?"

📅 Plan my weekly dashboard check

You are a software workflow organizer helping me build a quick weekly routine. My context: - [the days and time I can spend] - [who else on my team can look] - [the cards I care about most] Give me: - A five-minute checklist in order - Which timeframe to set on each card - A note to record what I find Keep the routine under ten minutes. Finish by asking me: "What day and time will I do this check?"